LTZ Solutions srls is not responsible for any damage or loss, direct and / or indirect, deriving from the sale of goods and services offered in the catalog published on the site, neither for delayed and / or non-delivery of the product, nor for the correspondence of the goods to the specifications published on the site or for any other fact not directly attributable to LTZ Solutions srls

Technical information

The technical information posted on the Internet site, is derived from the information published by the manufacturers of the goods included in our catalog. LTZ Solutions s.r.l.s therefore reserves the right to modify / adapt the technical and dimensional information of the products of the catalog on the basis of what will be communicated by the manufacturers, even without any prior notice.

Product Availability

Since access and the possibility of sending online orders change the availability of products contained in the catalog published on the website in real time, LTZ Solutions s.r.l.s does not guarantee the certainty of assignment of the ordered goods.

Risk and Property

The goods are delivered ex-works and travel at the risk of the customer. In the event that the goods were shipped in assigned port, upon indication of the customer, the risk is to be borne by the same from the delivery of the goods to the carrier from the warehouses of LTZ Solutions srls At the time of delivery of the goods, the customer must verify the integrity of packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In case of discrepancy, the same must be reported and confirmed, within seven days, by fax or registered letter a.r. sent to LTZ Solutions s.r.l.s to the reference commercial. Even in the presence of packaging intact, the goods must be verified within seven days of receipt of the same. Any occult anomalies must be reported in writing by fax or registered letter a.r. sent to LTZ Solutions s.r.l.s Any notification received after the aforementioned deadlines will not be taken into consideration. For each declaration, the customer assumes full responsibility for what has been declared.


Orders are accepted only and exclusively in writing, by fax or via the Internet (online). The customer who places an order via the Internet will receive, at the end of the purchase procedure, a confirmation message by e-mail, indicating the relative order number. In the hypothesis that, after the order has been sent, the order number does not appear (after a few minutes), the proposal will be considered as not accepted, for all legal purposes, even if for accounting, administrative or product shortage.


All prices entered on the site are inclusive of VAT prices. Prices can be changed at any time, without notice.


The goods supplied must be paid by Cash on Delivery (cash on delivery), Advance Bank Transfer, Credit Card or PayPal.

LTZ Solutions s.r.l.s reserves, at its sole discretion, the right not to proceed with the shipment of the goods, even after accepting the order, to those customers who are out of trust, or with unresolved or in litigation.

Extra EU shipments

Local VAT and any customs duties for shipments of goods directed to customers residing outside the European Community (outside the EU) will be charged to the recipient and will be requested by the shipper when delivering the goods. In case of non-delivery due to refusal of customs charges (local VAT and possible duties) requested by the importing country, every expense incurred by us for the return of the goods will be deducted from the refund.


It is forbidden to enter false, altered and / or invented data in any registration form (personal data, addresses, telephone numbers, e-mail boxes, etc.). LTZ Solutions s.r.l.s reserves the right to prosecute any kind of violation or abuse in its own interest. LTZ Solutions s.r.l.s is not responsible in any way for the fraudulent and illicit use of its site and its services, and for any type of payment by third parties.

Notice to the consumer on the right of withdrawal:

Sales of products via the Internet are governed by the law D.Lgs n. 185 of 22/05/1999 which regulates the subject of distance contracts, ie carried out outside commercial premises.

This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain reimbursement of the expenses incurred.

This right is reserved exclusively for natural persons (consumers), so it can not be exercised by legal persons and by natural persons acting for purposes related to professional activity carried out.

To exercise the right of withdrawal it is necessary to send, within 10 working days from receipt of goods, a communication in which is manifested the desire to withdraw from the contract.

The only expenses required are those for re-shipping the product.

The right of withdrawal is totally lost if the returned product is not intact, that is: lack of the original packaging, absence of elements integrating the product (accessories, screws, instruction manuals, etc.), damage to the product for reasons other than transport .

Procedure for exercising the right of withdrawal

In case you have made a purchase at our site and you want to withdraw from the purchase, you will have to follow this simple procedure:

Send to LTZ Solutions s.r.l.s, within 10 working days from receipt of goods, a registered letter with acknowledgment of receipt, containing a communication in which express the right to withdraw from your purchase.

Anticipate communication by e-mail or by telephone by calling + 39-011-0015579 . Within the business day following your communication, at the email address you left us at the time of purchase, you will be sent the Return Authorization Number (NAR) that will identify your practice.

Provide, using a carrier of your choice, to dispatch the product carefully packed in the original packaging and complete with every accessory, instruction manuals and all that originally contained.

Insure the shipment against theft and damage, and bear the related costs. If the returned product has not been insured for the value indicated on the invoice, in case of damage or loss during transport, LTZ Solutions s.r.l.s reserves the right to charge for any damages incurred by retaining them from the amounts to be reimbursed.

Indicate on the packaging the Return Authorization Number (NAR) assigned by LTZ ​​Solutions s.r.l.s and send the product to the address indicated below within the second working day following receipt of the NAR number.

LTZ Solutions s.r.l.s –

Via Arvier 9 – 10141 Turin – Italy

LTZ Solutions s.r.l.s will proceed, by bank transfer or PayPal, to the reimbursement relative to the cost of the goods shipped within 14 working days after the shipment of the goods by you and in any case not before the receipt of the goods.

We therefore invite you to indicate your bank details directly on the withdrawal form when sending it by registered mail.

Guarantees (lack of conformity)

In accordance with Legislative Decree No. 24 dated 02-02-2002, LTZ Solutions s.r.l.s is liable to the consumer for any lack of conformity existing at the time of delivery of the goods.

The lack of conformity is found for:

– malfunction;

– internal transport damage not found at receipt;

– incorrect shipment.

The lack of conformity must be reported within 24 months after the date of purchase; the time limit within which the defect of the product must be communicated from the moment it is manifested is 2 months.

The warranty will apply to the product that presents defects of conformity and / or malfunctions not found at the time of purchase, provided that the product is used correctly and with due diligence, that is, respecting its destination and as provided for in any technical documentation , with observance of the various operating regulations indicated therein.

This guarantee will not be applicable in case of negligence, carelessness in the use and maintenance of the product, any mechanical adaptations and / or adjustments not prescribed by the manufacturer, etc.

In case of lack of conformity, the consumer has the right to restore the conformity of the goods by repair or replacement.

The guarantee is personal and will therefore apply only to the original purchaser, being reserved to direct customers and not to traders and dealers.

Procedure for exercising the right of recovery

In the event that the product purchased at our site has some operating defects, to obtain the restoration of the consumer goods and make it compliant with the sales contract you will have to follow this simple procedure:

within 24 months from receipt of the goods, send notice to LTZ Solutions s.r.l.s by e-mail at or by phone by calling + 39-011-0015579 indicating the defect of the product.

Wait for the Return Authorization Number (NAR) identifying the file that will be sent to you by e-mail, to the e-mail address you specify at the time of the order, by the next working day.

Prepare and ship the carefully packed product to LTZ Solutions s.r.l.s.